How to fix an unrecognized sim card issue on Huawei Y5 II

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How to fix an unrecognized sim card issue on Huawei Y5 II?

Do you often see the sim card icon appear in the header of your phone? Are you unable to send or receive texts and phone calls ? It’s most likely that your Huawei Y5 II doesn’t recognize your sim card.

This can be a very inconvenient issue, especially if you use your smartphone on a daily basis.

That is why we decided to help you fix an unrecognized sim card issue on your Huawei Y5 II.

Limit probable causes Huawei Y5 II

First, we are going to summarize the most common factors of such an issue.


It is possible that you play games on your phone, but some high paced game application cause excess heat.

Our other articles on Huawei Y5 II can help you.

This can prevent your phone from functioning correctly.

To avoid such a situation, try to pause your game from time to time, let your phone rest in a cool spot, and shut down the apps and networks.

Finished subscription contract

Some phone companies don’t necessarily alert you when your subscription is about to end.

Yours may have ended without you knowing, making your sim card unrecognizable by your Huawei Y5 II. Check your contract to see if it is the problem.

Misplacement, damaged sim card, or damaged phone

These are usually the cause of an unrecognized sim card on Huawei Y5 II. First verify that your sim card is well-placed in your Huawei Y5 II. Read your phone’s notice to know how to place it correctly.

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It is also possible that your phone or sim card has been damaged, either by falling or getting wet.

If so, use your warranty to replace your sim or your phone.

Clear the partition cache of your Huawei Y5 II

The system cache partition stores temporary system data. It allows the system to access applications more quickly and efficiently, but sometimes it gets cluttered and outdated, and prevents your Huawei Y5 II from functioning correctly.

Do not worry, it will not lead to any loss of personal data or settings.

Here is how you can do it : first go to the “Settings” menu, then scroll down to “App manager” and tap on it.

Go to an app.

Eventually, select “Clear data, Clear cache”. It’s done !

Try new sim card

If the problem persists, it may be because your sim card is obsolete.

First, try your sim card in another phone.

If it doesn’t work you then have to contact your phone operator, so they send you a new one.

Be careful, you will maybe change numbers, if so, do not forget to warn your contacts.

Search for hardware issues

Some phone models may have a hardware issue.

To know if it’s the case of your Huawei Y5 II, search online if Huawei Y5 II users have the same problem as you do. If so, go to your phone provider and use your warranty to get a new one.

If you do not have the time to do it immediately, there is an easy trick to fix the unrecognized sim card issue on your Huawei Y5 II : apply pressure on the sim card.

To do so while using your phone, place a folded piece of paper on top of your sim card when inserting it.

It will help you keep using your phone until you go and replace it.

To conclude

Through this article, we have explained to you many ways to fix an unrecognized sim card issue on your Huawei Y5 II. If the problem persists, stay calm and go to an expert that will help you solve the problem.

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Why is my SIM card not being Recognised by my phone?

There are a few reasons your phone might not detect a SIM card. It could be a problem with the SIM card itself. You might not have placed the SIM card in the tray correctly, or the card might be dirty or damaged. You will also have connection issues if the old SIM and your new phone are incompatible.

Why is my Huawei not Recognising my SIM card?

If your SIM card cannot be detected after it is installed in another phone, or if other SIM cards can be detected when it is installed in your phone, it indicates that your SIM card may be faulty. In this case, take your ID card to the carrier’s nearest service center to replace the SIM card.

How to Solve All Sim Card Problems on Huawei (not 100%) | Reset Sim Card Settings on Huawei

7 ancillary questions

Why is my SIM card not showing network?

The first thing you should try when you receive this error is to check if your SIM card is placed correctly. Sometimes, it might get loose or fall out of its slot, so ensure it’s in place properly. If that doesn’t work, try replacing your SIM card with another one from a different carrier.

How do I get my phone to read my SIM card?

– Toggle airplane mode.
– Restart your phone.
– Remove and reinstall the SIM card.
– Carefully clean the SIM card.
– Try the SIM card in another device.
– Update your carrier settings.
– Reset your phone’s network settings.

How do I get my SIM card to work in this phone?

– Find your SIM card.
– Open the SIM tray on your device. The location of your SIM tray may differ from device to device.
– Place your SIM card into the SIM tray.
– Put the SIM tray back into your device.

Do Huawei phones work with US carriers?

Do Huawei phones work in the USA? Yes, if the phones are not locked to a specific countries carrier which is unavailable in the USA they will work.

Which carrier works with Huawei?

Speaking of carriers, Huawei smartphones you buy from importers or Amazon will also work with US carriers, but they’ll work better with certain carriers over others. “Generally speaking, Huawei smartphones will work well on AT&T and T-MobileT-MobileT-Mobile is a group of mobile phone companies (all owned by Deutsche Telekom) that operate GSM and UMTS networks in Europe and the United States. The “T” stands for “Telekom”. Most subsidiaries (companies) of Deutsche Telekom have names beginning with “T-” like T-Home and T-Online. › wiki › T-MobileT-Mobile – Simple English Wikipedia, the free encyclopedia,” Greengart said.

Where is SIM settings in Huawei?

Go to Settings > Mobile network > SIM management , and turn the switch for a SIM card on or off according to your preferences. Once disabled, a SIM card cannot be used for calling, messaging, or accessing the Internet.

Why my SIM card is not working in my phone?

The SIM might be out of place. If you’ve recently dropped, bumped, or opened your device it may need adjusting. Follow the SIM card installation instructions in your device’s user guide. Your PUKPUKA personal unblocking key (PUK), sometimes called personal unblocking code (PUC), is used in SIM cards to reset a personal identification number (PIN) that has been lost or forgotten. Most mobile phones offer the feature of PIN protection. › wiki › Personal_unblocking_keyPersonal unblocking key – Wikipedia (Personal Unblocking Key) code may have been entered incorrectly too many times.