How to fix a black screen on your Samsung Galaxy J5 (2017)
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How to fix a black screen on your Samsung Galaxy J5 (2017)?
Today using a smartphone every day has become a habit in the lives of many users.
But it can happen to some people to see a black screen appearing in front of their eyes without their mobile having undergone any fall or damage.
The truth is, malfunctions on your Samsung Galaxy J5 (2017) could sometimes happen, so do not worry.
In this article we will explain first how to repair a screen by performing manipulations without losing your data, then how to make a factory restart.
Eventually, we will show you how to back up your data on your Samsung Galaxy J5 (2017) through third-party applications.
Our other articles on Samsung Galaxy J5 (2017) can help you.
Repair the black screen of your Samsung Galaxy J5 (2017) with a simple restart
Load your Samsung Galaxy J5 (2017)
Your screen is black and your device will not turn on.
This problem can have multiple different reasons.
First, start charging your Samsung Galaxy J5 (2017) for about 20 minutes.
Then try to turn it back on.
If this works then you no longer have to worry.
Remove the battery from your Samsung Galaxy J5 (2017)
If the first manipulation gave no result, follow this chapter.
First, press the “On/Off” button on your Samsung Galaxy J5 (2017) and see if your smartphone reboots.
If this does not work, then remove the battery from your Samsung Galaxy J5 (2017) and then turn it on again to turn it back on.
It’s finish! This could have been caused by a poor connection of the battery.
Be careful though! In some new phones, the battery can no longer be removed as in older smartphones and it may be the case for your Samsung Galaxy J5 (2017).
Repair the black screen of your Samsung Galaxy J5 (2017) with a factory restore
Your Samsung Galaxy J5 (2017) still does not work after performing previous operations.
You only need to do this yourself: do a factory reset to restore your Samsung Galaxy J5 (2017). This will result in total data deletion on your smartphone.
Therefore, we strongly recommend that you back up your data first.
All the explanations concerning the backup of your data can be found in the next section.
Start by pressing the three buttons simultaneously: the top volume button, the Home button (located at the bottom of the unit) and the Power button.
During this operation, you will see a menu labeled “System recovery”. Once in this menu, go to “wipe data” using the volume buttons to navigate this interface.
Then go to “factory reset” and confirm your choice by pressing the “On/Off” or “Home” buttons.
After performing this operation, your Samsung Galaxy J5 (2017) will perform a factory restore.
Let it restart and your device should normally work.
Retrieve data from your Samsung Galaxy J5 (2017) using third-party applications
As your Samsung Galaxy J5 (2017) displays a black screen and refuses to turn on, be prepared to retrieve data from your Samsung Galaxy J5 (2017) to recover from this black screen issue. We strongly advise you to make a backup of your data in case you need to perform a factory reset and restore or your device.
First take your computer, go to the internet and type “Google Play Store” in your favorite search bar.
You will land on the Android Play Store site as on your Samsung Galaxy J5 (2017). Next, search for “Data Recovery” and you will find a wide range of applications.
When installing one of these applications, the application will explain to you in detail what you have to do, so do not worry.
Be careful to look at all the notes and user reviews.
In addition, there are applications that are free and some will be charging you, so think carefully when making your choice.
If in doubt, do not hesitate to contact a technology expert to help you save your data on your Samsung Galaxy J5 (2017).
Consult an authorized service engineer for your Samsung Galaxy J5 (2017)
If after all these different operations mentioned above your Samsung Galaxy J5 (2017) still displays a black screen, we strongly advise you to go to an authorized repairer who will repair your device.
You can also visit the store of your telephone company that will support your Samsung Galaxy J5 (2017) if it is still under warranty or if you have purchased insurance.
No worries, this type of problem happens frequently and if your Samsung Galaxy J5 (2017) has not suffered a shock it should remain repairable.