How to fix a black screen on your Acer Jade Primo

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How to fix a black screen on your Acer Jade Primo [1]

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How to fix a black screen on your Acer Jade Primo?

Today using a smartphone every day has become a habit in the lives of many users.

But it can happen to some people to see a black screen appearing in front of their eyes without their mobile having undergone any fall or damage.

The truth is, malfunctions on your Acer Jade Primo could sometimes happen, so do not worry.

In this article we will explain first how to repair a screen by performing manipulations without losing your data, then how to make a factory restart.

How to fix a black screen on your Acer Jade Primo [2]

Eventually, we will show you how to back up your data on your Acer Jade Primo through third-party applications.

Repair the black screen of your Acer Jade Primo with a simple restart

Load your Acer Jade Primo

Your screen is black and your device will not turn on.

How to fix a black screen on your Acer Jade Primo [3]

Our other articles on Acer Jade Primo can help you.

This problem can have multiple different reasons.

First, start charging your Acer Jade Primo for about 20 minutes.

Then try to turn it back on.

If this works then you no longer have to worry.

Remove the battery from your Acer Jade Primo

If the first manipulation gave no result, follow this chapter.

First, press the “On/Off” button on your Acer Jade Primo and see if your smartphone reboots.

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If this does not work, then remove the battery from your Acer Jade Primo and then turn it on again to turn it back on.

It’s finish! This could have been caused by a poor connection of the battery.

Be careful though! In some new phones, the battery can no longer be removed as in older smartphones and it may be the case for your Acer Jade Primo.

Repair the black screen of your Acer Jade Primo with a factory restore

Your Acer Jade Primo still does not work after performing previous operations.

You only need to do this yourself: do a factory reset to restore your Acer Jade Primo. This will result in total data deletion on your smartphone.

Therefore, we strongly recommend that you back up your data first.

All the explanations concerning the backup of your data can be found in the next section.

Start by pressing the three buttons simultaneously: the top volume button, the Home button (located at the bottom of the unit) and the Power button.

During this operation, you will see a menu labeled “System recovery”. Once in this menu, go to “wipe data” using the volume buttons to navigate this interface.

Then go to “factory reset” and confirm your choice by pressing the “On/Off” or “Home” buttons.

After performing this operation, your Acer Jade Primo will perform a factory restore.

Let it restart and your device should normally work.

Retrieve data from your Acer Jade Primo using third-party applications

As your Acer Jade Primo displays a black screen and refuses to turn on, be prepared to retrieve data from your Acer Jade Primo to recover from this black screen issue. We strongly advise you to make a backup of your data in case you need to perform a factory reset and restore or your device.

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First take your computer, go to the internet and type “Google Play Store” in your favorite search bar.

You will land on the Android Play Store site as on your Acer Jade Primo. Next, search for “Data Recovery” and you will find a wide range of applications.

When installing one of these applications, the application will explain to you in detail what you have to do, so do not worry.

Be careful to look at all the notes and user reviews.

In addition, there are applications that are free and some will be charging you, so think carefully when making your choice.

If in doubt, do not hesitate to contact a technology expert to help you save your data on your Acer Jade Primo.

Consult an authorized service engineer for your Acer Jade Primo

If after all these different operations mentioned above your Acer Jade Primo still displays a black screen, we strongly advise you to go to an authorized repairer who will repair your device.

You can also visit the store of your telephone company that will support your Acer Jade Primo if it is still under warranty or if you have purchased insurance.

No worries, this type of problem happens frequently and if your Acer Jade Primo has not suffered a shock it should remain repairable.